DO YOU NEED HELP?
FREQUENTLY ASKED QUESTIONS FAQ
CUSTOMER SERVICE
Egon Edman: (+47) 73 261 20 88
MATERIAL
We use a variety of materials in our jewelry. Personally, we prefer gold-plated (metal with a thin layer of gold) and stainless steel jewelry. The thin layer of gold applied to the metal is 2.5 microns thick and consists of 14K yellow gold , white gold or rose gold. (Some older jewelry is covered with an 18K gold layer.) This layer is also applied to stainless steel jewelry, and the color of the jewelry is determined by the gold plating. The stainless steel jewelry is made of 304 or 316L steel. All jewelry we offer is nickel-free.
Yes , all our products are nickel-free, making them gentle even for sensitive skin.
ORDER & DELIVERY
No , currently we only have the option to ship within Sweden. This may change in the future.
We process orders quickly, but if you contact us within 24 hours we can usually make changes.
We use PostNord with a delivery time of 2-5 days from the time you place your order.
After the package has left our warehouse, the responsibility lies with Postnord. If you believe that PostNord has made a mistake, we encourage you to contact PostNord with a complaint or point of view. So that they can review what went wrong. If the problem remains or if you have any other questions, please contact us!
CARE & DURABILITY
For optimal longevity, store your jewelry well and avoid contact with water, perfume, and strong chemicals. You can also clean it regularly with a soft cloth.
We recommend that you remove your jewelry before showering, bathing or exercising to preserve its shine and durability. However, it is tested and selected to be water resistant.
RETURN & EXCHANGE
If for any reason you are dissatisfied with your purchase, you can contact us and we will get back to you with return details.
No problem! You have a 30-day money-back guarantee and can exchange for a different size or model. (NB most jewelry is adjustable and one-size)